ORDERING & SAMPLES
Why can't I order right from your website?
Every order is custom made and special in it's own way, so we want to work with you to build your custom order! Call or email our customer service superstars to walk you through your order and discuss your edible branding needs. We promise we don't bite :)
How much notice do you need to place an order?
10 business days are required for production. Rush orders can be accommodated in 5 business days or less. Rush fees may apply..
Can I get a sample before ordering?
We have 3 sample options available: Digital Proofs (free), Tasting Samples ($10.00) and Pre-production samples ($20.00). Please contact email@example.com to inquire.
What does the image set up fee cover?
The set up fee covers a print technician colour matching and setting up your file for printing for up to two different images. Full colour digital printing is included in the fee as well. We can print any image, and the image can span the entire print area.
Where do you ship to?
Most products can be shipped anywhere within North America. Orders are packed within corrugated boxes and include bubble wrap and additional support materials to ensure minimal breakage. In summer months, limited shipping locations are available for all chocolate products. We also have a warm weather fee ($15.00 per box) to include cool packs and an insulated liner for orders shipping between June-September. Through rigorous testing and quality control, we are proud to report a breakage rate of less than 1%.
Where do you ship from?
Canadian orders are shipped from Toronto, Ontario U.S orders are shipped from Buffalo, New York
PRODUCT & PRODUCTION
Can you colour match my logo?
We can colour match any logo or image being printed on stickers or tags or additional packaging. However, the FDA and CFIA limit the amount of certain colours we can use in food products, limiting us from being able to print true colour. We cannot guarantee a 100% colour match for our cookies and other treats. Please let us prepare a sample for you ahead of time for approval if you have concerns. For direct print cookies we are printing on a porous surface that is not white, so colours will be slightly different than what you’re used to. Please note that any white areas of an image to be direct printed will not show on the cookie.
What type of file do you need for printing?
AI, EPS, PDF or high resolution JPGS are all acceptable file types.
What is the shelf life of your products?
Iced shortbread cookies: up to 3 weeks when individually packaged. Direct print shortbread cookies: up to 3 months when individually packaged. Chocolates: up to 3 weeks when individually packaged. Candy coated chocolates: up to 6 months. Other items: please inquire directly for the shelf life of other items.
Are gluten free options available?
No, our facility is not gluten free and we do not offer gluten free options.
Can I add a sticker or tag to my cookies?
All products will include a label with a nut-free disclaimer and contact information for food safety inquiries. Additional tags or stickers can be added to products for an additional fee, please inquire directly.
Are there other types of packaging available?
If you are looking for alternative options to our standard packaging please give us a call. We are happy to work with you to find unique packaging solutions.